How to handle the handoff conversation

Do your clients expect you to create training on demand? By changing how you talk to them, you can steer them away from an information dump and help them solve the real problem.

Once they agree to do a needs analysis, you're on your way to the best solution.

Here's a quick slideshow with ideas for things you could say -- and not say.

Training needs analysis: How to handle the handoff from Cathy Moore

For more, see:

• Burn your training request form
• Do you work in a course factory? Do you care?
• How to kick off a project and avoid an information dump
• Save your clients from themselves